Arabic-Aware Support Ticket Classifier
مصنّف تذاكر الدعم الفني — عربي فصحى، لهجة خليجية، وإنجليزي
Type a customer message. The model picks one of 27 intents; if its confidence is below the threshold τ, the ticket goes to a human.
message → multilingual-e5-small (runs in your browser) → logistic regression → intent + confidence → route
Arabic macro-F1 0.26 → 0.73
Gulf dialect 0.04 → 0.65
English 0.996
Loading model…
Results appear here. The first load downloads the encoder (~470 MB) once; after that it runs locally in your browser.